Last Updated: April 9, 2025

This Fulfillment Policy (the “Policy”) is made effective as of March 18, 2025 by and between Nimbflow, a company incorporated under the laws of Singapore (hereinafter referred to as “Nimbflow” or the “Company”), and its clients (each, a “Client” and collectively, the “Clients”). This Policy sets forth the terms and conditions governing the provision, delivery, and support of automated no-code growth automation systems (“Services”) offered by Nimbflow to its Clients. This Policy is incorporated into and forms an integral part of the overall contractual agreements between Nimbflow and its Clients, including, without limitation, any Master Service Agreement or Statement of Work executed thereunder.

1. Scope of services

Nimbflow provides hands-off, no-code automation solutions designed to enable B2B service businesses to scale revenue continuously without incurring additional human overhead. The Services include, but are not limited to, the design, development, integration, deployment, and post-deployment support of automated growth systems. Nimbflow shall deliver the Services in accordance with the specific project proposal and schedule agreed upon in writing by the parties.

2. Engagement and project initiation

Upon submission of an inquiry or request for Services via the Company’s website or designated communication channels, Nimbflow shall schedule an initial consultation with the Client to assess requirements. Following the consultation, Nimbflow will provide a written proposal outlining the project details. The written proposal will include key components that are essential for establishing the scope and expectations of the project. These components include:

  • A description of the Services;
  • Deliverables;
  • Milestones and timelines;
  • Pricing.

The commencement of any project (“Project”) is conditioned upon the Client’s acceptance of the proposal and the execution of a formal agreement evidencing the mutual understanding and commitment of the parties.

3. Delivery, implementation, and deployment

The delivery of Services is structured in sequential phases to ensure systematic and timely execution. The Project shall proceed in the following phases:

  • Design and Planning
  • Development and Integration
  • Testing and Quality Assurance
  • Deployment

Each phase is subject to review and approval by the Client. Upon completion of the testing phase and receipt of written approval from the Client, Nimbflow shall deploy the automation system to the Client’s live environment. Nimbflow shall provide a deployment report and all necessary documentation, including user manuals and system configuration details. Nimbflow agrees to use commercially reasonable efforts to adhere to the timelines set forth in the signed proposal. In the event that unforeseen circumstances necessitate a revision of the schedule, Nimbflow shall notify the Client promptly and propose revised milestones.

4. Quality assurance and revisions

Prior to deployment, Nimbflow shall perform comprehensive quality assurance testing to ensure that the delivered Services meet the specifications set forth in the proposal. Following deployment, the Client shall be granted a Transition Period of thirty (30) days during which they may review the delivered system and request revisions. The Client’s feedback is vital to ensure that the system meets all agreed-upon requirements. During the Transition Period, the Client may request revisions that fall within the originally agreed scope, which shall be performed without additional cost. Requests for enhancements beyond the original scope shall be subject to separate negotiation and written agreement.

5. Support and maintenance

Nimbflow is committed to providing ongoing support and maintenance to ensure the continued optimal performance of the delivered automation systems. Our support services encompass a range of activities designed to address any technical issues or necessary adjustments. These support and maintenance provisions include:

  • Post-Deployment Support: Provision of technical support for the period specified in the service agreement, including troubleshooting, minor system adjustments, and ongoing monitoring.
  • Support Hours: Standard support is available during normal business hours (Monday to Friday, 9:00 AM to 5:00 PM Singapore Time). For urgent issues outside these hours, the Client may contact Nimbflow at support@nimbflow.com, and the Company will respond as promptly as practicable.
  • Ongoing Enhancements: Should the Client require additional services or significant modifications after deployment, such services shall be governed by a separate statement of work and may incur additional charges.

6. Cancellation and refund

Nimbflow recognizes that business needs can change. In the event the Client wishes to terminate the provision of Services, the Client is required to provide a written notice to Nimbflow at least thirty (30) days prior to the commencement of a subsequent billing cycle. This notice period is intended to facilitate an orderly wind-down of activities and ensure that Services are concluded in a manner that respects the interests of both parties.

Given the customized nature of the Services and the upfront effort required for their delivery, fees paid are generally non-refundable. However, if a material breach by Nimbflow is identified by the Client and not remedied within fifteen (15) days after written notice, the Client may be entitled to a refund of fees attributable to undelivered work on a pro rata basis, subject to the terms of the applicable Services Agreement. In addition, if the Client decides to cancel Services, no refunds shall be provided for any kickoff fees, monthly service fees, or other turnover fees, notwithstanding any other provision herein.

7. Dispute resolution

Any dispute arising under or in connection with this Policy shall be addressed in the following manner:

  • The parties shall first attempt to resolve the dispute through good faith negotiations.
  • If the dispute remains unresolved for thirty (30) days, the matter shall be submitted to mediation in Singapore.
  • Should mediation fail, the dispute shall be finally resolved by binding arbitration in accordance with the rules of the Singapore International Arbitration Centre. Judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

8. Client obligations

The success of the Services depends on the active cooperation of the Client. Accordingly, the Client agrees to:

  • Provide timely and accurate feedback;
  • Grant necessary access to relevant systems;
  • Supply any materials or data reasonably requested by Nimbflow.

Failure by the Client to cooperate in a timely manner may result in delays for which Nimbflow shall not be held liable.

9. Inconsistencies with services agreements

Please note, in the event of any inconsistency or conflict between the provisions of this Fulfillment Policy and any Professional Services Agreement or similar agreement entered into with Nimbflow (collectively, the “Services Agreement”), the specific terms of the Services Agreement shall prevail. This Policy does not amend, supersede, or nullify any terms or conditions of any such Services Agreement. The terms regarding service delivery, payment, refund, cancellation, and fulfillment as set forth in the applicable Services Agreement shall take precedence to the extent of any conflict.

10. General provisions

This Policy is subject to the following general provisions:

  • Governing Law: This Policy shall be governed by and construed in accordance with the laws of Singapore.
  • Entire Agreement: This Policy, together with any executed agreements referenced herein, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, whether electronic, oral, or written.
  • Amendment: No amendment or modification of this Policy shall be binding unless made in writing and signed by authorized representatives of both parties.
  • Severability: If any provision of this Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11. Contact information

For any inquiries or concerns regarding this Fulfillment Policy, the Client may contact Nimbflow as follows:

By engaging the Services provided by Nimbflow, the Client acknowledges and agrees to be bound by the terms and conditions of this Fulfillment Policy. This Policy, together with any Services Agreement executed between the parties, forms the entire agreement with respect to the subject matter herein.